- Veterinarian Frequently Asked Questions
- Hospital Frequently Asked Questions
- Pet Owner Frequently Asked Questions
Only after your vet approves your request. Then you get a secure Stripe checkout link for one payment, with every line shown before you pay.
Each vet sets their own price, and you'll see it on their card before you send a request. One simple charge, no surprises.
Dogs and cats, and some of our vets also see exotics like birds, rabbits, reptiles and small mammals. Not sure? Send a request and tell us about your pet.
Skin and ears, tummy troubles, behavior, nutrition, second opinions and follow-ups.
Sometimes. It depends on your state's laws and whether your vet has a valid relationship with your pet, which some states let them set up over video. When they can, vets may prescribe non-controlled medications and send them to your pharmacy or an online pet pharmacy. Your vet will tell you during the visit.
Yes. We only show vets licensed in the state on your account.
Visits run on Zoom. Your join link opens 5 minutes before the visit, and your vet lets you in from the waiting room. No Zoom account needed.
Pick your pet and what's going on, then choose a vet licensed in your state. Each vet sets their own hours, so you can connect with one who's available now or send a request for a time that suits you. Once your vet approves, you'll get one secure checkout link and your Zoom join link.
Yes. After every visit your vet writes up a summary with their assessment and plan. You get it by email and in your account.
Vaccines and some exams have to happen in person, so we can't give them over video. Your vet can still help with preventive care: they can put together a vaccination schedule, review your pet's records, set up reminders and point you to low-cost clinics nearby.
Often, yes. Itching and hair loss are among the most common reasons people book a video visit. Your vet will ask about the itching, your dog's diet, routine and any changes at home, then talk you through likely causes and next steps. If they need tests or an in-person exam to be sure, they'll tell you.
Telehealth is the broad term for any veterinary care or advice given remotely, including general advice and triage. Telemedicine is the narrower part where a vet diagnoses or treats a specific pet. That usually needs a valid veterinarian-client-patient relationship (VCPR), and the rules for setting one up differ by state. For more, see the Veterinary Virtual Care Association at VVCA.org.
If your pet may be in danger, go to your nearest emergency vet right away.
