A video visit is booked once payment is confirmed. For card payments, that confirmation comes from Stripe. For veterinarians using another approved payment method, the visit is booked when the veterinarian marks the payment received.
Paid visits cannot be cancelled from the website. If the veterinarian cannot make the visit, the call fails because of a technical problem, or you need a different time, email support@vetrelief.pet or use the contact form. You can also reply to your confirmation email.
Card payments go directly to the veterinarian's own Stripe account. VetRelief.pet does not hold that money and does not issue an automatic refund. The veterinarian reviews the request and, when a refund is appropriate, refunds you from their Stripe dashboard. Refunds are handled case by case.
If you paid a veterinarian outside Stripe (invoice, PayPal, Zelle, or their clinic), that veterinarian collects the money and handles any refund themselves.
When a platform fee is charged, it is shown as its own line at checkout. The price on the veterinarian's listing is the veterinarian's visit price. Stripe's card processing fee comes out of the veterinarian's payout.
Questions: support@vetrelief.pet · Contact us · Terms of service
